Returns & refunds

Our returns & refunds policy:

We are saddened to hear that you are not happy with your GOAL tub(s).We have a 14-day returns policy form the date of delivery for you to return your GOAL tubs without penalty. However, you will be responsible for the return costs.

If your delivery arrived damaged, please reach out to us with your name and order # at and we can help you from here.

If you would like to return your items for other reasons, please return them unopened and unused to:


GOAL water

Unit C and D Salcombe Court
Salcombe Road
DE55 7EG

United Kingdom


Please write your name and order # in the return package so that we can issue you a refund. Write down your tracking # that you receive when you post the package, and email us at stating that you are returning your order.


Our cancellation policy:

If you have a recurring subscription, you can skip or cancel at any time. However, once an order has been placed and payment completed on a subscription order we can not process a cancellation on that specific order. Please email us at if you have any questions.